RETURN POLICY
Last updated May 11, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Cinnezta
Attn: Returns
RMA #
171/2,4th milepost, Police station road,
Karandeniya, Southern Province 80360
Sri Lanka
Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least forty-five (45) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
Please contact us at the contact details below for defective or damaged products to arrange a refund or exchange.
Please Note
● Customers must fulfill the following requirements to receive a refund.
● 1. Product expiration or manufacturer defects
● 2. To get a refund for a non-received item The customer needs to use a paid shipping method
● 3.Non-refundable due to non-received of the goods for free shipping except for product expiration or manufacturer defects
QUESTIONS
If you have any questions concerning our return policy, please get in touch with us at:
[email protected]
This return policy was created using Termly’s Return and Refund Policy Generator.
